A. Billing. The contractor shall be responsible for billing and collecting funds from residential and commercial/multifamily customers in accordance with the fees listed in the solid waste contract. These payments will comprise the entire compensation due to the contractor.

B. Compensation to the City. The contractor shall pay to the city one-twelfth of the annual fee on the first day of each month during the term of this contract, starting on the first month of the contract. The amount of the annual fee shall be as established in the contract with the solid waste hauler; the contract and schedule of fees shall be on file for review and available at the city clerk’s office.

C. Dispute by Customer – Remedy. In the event a customer disputes any amount charged hereunder, the customer shall notify the contractor in writing of the nature of the dispute and the amount of the charge disputed. The contractor shall investigate the customer’s claim and shall notify the customer in writing of the contractor’s findings and the contractor’s decision on the disputed claim. Should the customer be dissatisfied with the decision provided by the contractor the customer may, in writing, request a further review by the public works director or designee. The public works director or designee shall investigate the customer’s claim and shall notify the customer in writing of the director’s decision on the disputed claim, which shall be final.

D. Responsibility for Garbage, Recycling and Organics Collection and Disposal Service Charges. Charges for garbage collection and disposal service charges shall be the responsibility of the property owner. (Ord. 2172 § 1, 2015; Ord. 2118 § 1, 2013; Ord. 1826 § 1, 2000; Ord. 1686 §§ 6, 7, 1997; Ord. 1603 § 2, 1995; Ord. 575 § 5, 1970).